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Shipping & Returns
Shipping & Returns
You can return the product within 30 days of purchase if you are not satisfied with it. You can choose to ship it to us. Items can be exchanged, returned for store credit, or refunded to the original payment method. Please note that there are exceptions to this return policy and they are: Items from our special collections must be returned within 14 days of purchase Discounted products cannot be returned for a refund nor exchanged.
All returned products must be unworn, in the original packaging, and with the original tags still attached. If the returned items do not satisfy these requirements, your return will not be accepted.
Keep in mind that if you choose to return the items via post you will
To return a purchased item, follow the steps below:
1. Send us an email with your order number and state which items you would like to return or come by the store with your receipt.
2. Ensure the items you’re returning have not been used, and they have the original tags attached.
3. Pack the products into their original packaging if they were in one.
4. If you’re shipping the items to us, put the products into shipment packaging and stick the purchased label on it.
5. Bring your package to the post or order a pick-up from your location.
We commit to processing your return within 14 days of receiving the package. And you will get your refund after your returned products have been accepted within 5-10 business days depending on your bank.
Protect the Rebels by placing them in a mesh laundry bag, zippered pillowcase, or tied up pillowcase to protect them from wear and tear.Select settings.Use the delicate, hand wash, or gentle cycle setting on your washing machine, along with cold water to help keep colors from fading. Add laundry detergent. After washing the Rebels, take them out of the mesh bag or pillowcase and lay them flat to air dry. You can roll each one in a clean, dry towel first to help remove moisture. Use a hairdryer to speed up the drying process if the little one gets antsy and wants his or her toy back.
Fill a bucket or your sink with cold water.Use enough water to submerge the Rebels. Add the detergent. Gently squeeze each Rebel to saturate it with water and detergent. Don't scrub too hard. Drain or dump the used water. Refill your bucket or sink with clean, cold water or run the Rebels under cold running water. Squeeze each one gently to rinse the detergent, but avoid wringing.Lay the Rebels flat to dry.You can roll each one in a clean, dry towel first to help remove moisture. You can also use a hairdryer to speed up the drying process.
Did you know?
We exist to educate and empower girls worldwide. A percentage of our sales go to foundations that support them.
The order processing times are separate from the shipping times.
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Free local delivery is available for orders over $100 within the U.S.
For orders under $50, we charge $9 for local delivery.